insight
Understanding the types of client support ADP Canada offers small businesses
Learn how ADP can help you simplify payroll and HR.
Choosing the right payroll and HR platform is about more than just software; it’s about the quality of support that comes with it. ADP Canada offers small businesses multiple levels of client support, including expert onboarding, responsive technical assistance and access to HR and compliance specialists. Understanding the types of client support ADP Canada provides can help employers make confident, informed decisions about their payroll and HR management needs.
Key Insights
When evaluating customer support for payroll and HR platforms like ADP Workforce Now On the Go® and ADP HR Assist®, remember the provider’s customer is the employer, not the employee.
Customer support can be provided in several ways, including call centers and online chat.
To get a sense of a platform’s customer support, look at both online user reviews and analysis by professional, third-party companies like TrustRadius, G2 and Capterra.
Table of Contents
Identifying the true customer
For small business payroll and HR systems, like ADP Workforce Now On the Go and ADP HR Assist, the customer isn’t the employee, but rather the employer. For ADP Canada, the customer we provide service to is the small business that pays for ADP Workforce Now On the Go, not the employees who work for that small business.
Often, when employees encounter issues, the employer hasn’t set something up correctly within the platform. In these cases, the employer makes the adjustments. If that employer needs help, then ADP Canada provides support to them.
Because payroll and HR information are sensitive and confidential, employees should seek help from their employers to address their needs.
Learn how simple small business payroll can be.
Compare PackagesTypes of customer support offered by ADP Canada
ADP Canada offers support in different ways of support:
Implementation and onboarding support
From the moment a business partners with ADP Canada, the implementation team helps ensure a smooth transition. Dedicated specialists guide clients through setup, data migration and system configuration tailored to their organization’s needs. The onboarding process is structured, transparent and supported by step-by-step training to help teams get up and running confidently.
Technical support
ADP Canada’s technical support team provides ongoing assistance to help clients keep their systems running seamlessly. Businesses have access to bilingual (English and French) customer care specialists who can troubleshoot issues, resolve software errors and guide users through platform features. Clients can connect via phone, chat or online support portals, ensuring help is always available when they need it.
Subject matter expertise
Beyond software, ADP Canada offers deep expertise across payroll, HR and compliance. Clients benefit from access to specialists, such as employment lawyers (partnered with Spring Law), who are well-versed in Canadian employment legislation. This expertise helps businesses stay compliant and make informed workforce decisions, with insights grounded in regulatory knowledge.
Training and self-service resources
ADP Canada offers ongoing learning through webinars, tutorials and product demos, helping clients empower their teams through easily accessible resources.
Another consideration is how the customer support is delivered. Different products and providers offer various options, ranging from online chat and customer service centers to dedicated account representatives. The most important thing is to consider what you need and choose a service that suits your needs.
Evaluating a provider’s customer service
When evaluating small business payroll and HR solutions, prioritize reviews from payroll and HR professionals who directly use the platform, not employee-generated reviews.
It’s also good to consult third-party authorities like TrustRadius, G2 and Capterra, whose business is to audit, rate and evaluate technology providers. Some of these companies employ larger-scale surveys, focus groups or in-house research conducted by professional evaluators.
At ADP Canada, we make it our mission to provide exceptional customer support and expert guidance
ADP Canada has support solutions delivered by seasoned payroll and HR professionals who learn your business, understand your needs and work to ensure you get the most from our products. Our data-driven approach to uncovering the latest trends in the world of work has helped clients for over five decades. For over 50 years, ADP Canada has established a reputation for service and support, helping our clients’ businesses thrive.
FAQs
Who should contact ADP directly for support?
Employers or authorized payroll and HR representatives, not individual employees.
How does ADP ensure the effective implementation of its solutions?
ADP has a dedicated onboarding and implementation team that guides smooth data transfer and setup processes.
Take the next step
See firsthand how intuitive and user-friendly your payroll and HR management can be. Schedule a conversation with an ADP expert today to compare package options and find the right fit for your business.
ADP Canada has your small business covered
Get PricingThis resource offers practical information concerning the subject matter and is provided with the understanding that ADP Canada is not rendering legal or tax advice or other professional services.
