This paper explores the differences between engagement and satisfaction, the importance of measuring engagement over time, as well as actionable strategies for maximizing workforce engagement and, subsequently, driving higher performance across the organization. It addresses critical questions such as:

  • Do you want satisfied employees or engaged employees?
  • Can you have one without the other?
  • Which has a greater impact on the organization’s bottom line?
  • What are some proven techniques for addressing both satisfaction and engagement?