Power of ADP's Value Proposition

Our value proposition, or Service Profit Chain, articulates a model of continuously building value creation for associates, clients and shareholders. Simply put, we believe that associate satisfaction drives client satisfaction which leads to increased client loyalty which, in turn, results in increased revenues and profits. Sustained healthy revenues and profits allow us to reward associates (and shareholders) which, in turn, contributes to associate satisfaction, loyalty and retention which leads to client satisfaction…...

Our three key corporate objectives are a direct reflection of our Service Profit Chain philosophy:

1. Employer of Choice
We are committed to being an Employer of Choice. Being an Employer of Choice means providing opportunities for personal growth and development. It means providing competitive compensation and benefits, and recognition for a job well done. And, it means fostering a work environment that supports open communication, collaboration and work/life balance. To achieve our Employer of Choice (EOC) aspirations, we have developed and implemented twelve EOC mission statements, with cascading strategies and initiatives. We have also closely aligned our EOC mission statements, strategies and initiatives with the four categories of reward that are most significant to our associates - Compensation, Learning & Development, Benefits and Work Environment.

2. World Class Service
We are committed to being a World Class Service provider. The ADP concept of “service” encompasses every aspect of our operations. It starts with our associates’ initial contact with a prospect and extends to product quality, responsiveness to clients and client satisfaction. We are continuously striving to improve upon our already high service levels. To achieve this commitment to service excellence, we must constantly delight our clients and exceed our clients’ expectations. We view World Class Service as our ultimate, over-riding goal in everything we do.

3. Product Leadership
We are committed to continuing growth in business opportunities, revenues and profits, enabling us to invest in product development and to maintain our product leadership position. Growth and product leadership are the keys to our strong financial performance, allowing us to appropriately reward both our associates and our shareholders.

This year, we are investing more than ever before in our associates, tools and processes to raise service quality levels even higher. It’s our belief that these investments will help improve client retention, enhance sales and increase associate retention. And that benefits everyone!